TagMatiks Wedge - iOS Help

Troubleshooting Your RFID Reader - Zebra RFD40

 
Summary:

This article describes common problems you may encounter using Zebra – RFD40 RFID device and helps you to resolve them.

The possible issues are:

  • RFD40 Device is not getting ON / OFF
  • RFD40 Device is not connected with TagMatiks Wedge application
  • RFD40 Device is connected to another iOS/Android device
  • RFID Tags are not getting read in TagMatiks Wedge application
A. RFD40 Device is not getting ON / OFF

Switching ON & OFF RFD40 Device

1. Press the handle trigger for two seconds to turn the reader On.

2. Then its battery LED lights up GREEN meaning power is on.

Switching OFF the RFD40 Device

If a reader is not used for a duration of thirty minutes, the reader enters in Off mode automatically.

B. RFD40 Device is not connected with TagMatiks Wedge application

Immediately after the RFD40 device is powered on, its “Bluetooth Pairing” LED light will automatically start flashing Blue – this indicates that the RFD40 device is now in discoverable mode and ready to pair with a nearby iOS device.

1. Open the TagMatiks Wedge application and login into it.

2. On the top left of the application, you can check the reader’s connection status; as shown in the image below.

3. As no RFID reader is paired with the iOS device, the status is showing as: “Reader Disconnected”.

4. To make the connection with the RFD40 reader; press the “Manage Reader” button - on the left-hand side of the application.

NOTE: Make sure the iOS device’s Bluetooth is on.

5. Then multiple RFID reader options will come on the display.

6. Select “Zebra RFID Readers”.

7. Then a new window will open, named: “Readers List.”

8. Bring the RFD40 reader close to the iOS device.

9. Application will show the discoverable reader’s name; as shown in the image below:

10. Now press on the available Reader name.

11. Once you press on the reader's name, then the application will start making a connection with the RFD40 device.

12. On successful connection, an acknowledgment/pop window will come – stating that” RFD40+22055520100870 has connected successfully”; refer below image:

13. Application will also fetch the Model & Serial number of connected RFD40 device and show it along with the reader’s name; as shown in above image.

14. The reader’s name will be “RFD40XXXXXXXXXXXXXX”; where “XXXXXXXXXXXXXX” is the 15-digit value of the device's serial number.

15. E.g. In the above image, the value “22055520100870” is the 15-digit value of the device's serial number.

C. RFD40 Device is connected to another iOS/Android device

If the RFD40 device is “ON” but couldn’t connect to the iOS device. Then there is a possibility that the RFD40 device is already paired & connected to another iOS/Android/Windows device. To check the same, please follow the following steps.

I. RFD40 device LED status check:

1. Check the status of the “Bluetooth Pairing” LED light.

2. If it is solid blue; means RFD40 device is already in paired with another iOS/Android/Windows device; as shown in the image below:

3. Else “Bluetooth Pairing” LED light is flashing Blue – this shows that the RFD40 device is now in discoverable mode and ready to pair with a nearby iOS device.

II. On TagMatiks Wedge Application: RFD40 Reader check:

1. Press the “Manage Reader” button - on the left-hand side of TagMatiks Wedge application.

NOTE: Make sure the iOS device’s Bluetooth must be on and near to the RFD40 reader.

2. Select “Zebra RFID Readers”.

3. Then a new window will open, named: “Readers List.”

4. If no reader comes/reflects in the reader list.

5. This means:

Either no RFD40 RFID reader is there nearby the iOS device OR RFD40 Reader is already paired with another iOS/Android device.

If so, TagMatiks Wedge application will show “No Available Readers.” Refer to the image below.

D. RFID Tags are not getting read in TagMatiks Wedge application

1. To read the RFID tags from RFD40 reader; press “Inventory” button - on the left-hand side of TagMatiks Wedge application.

2. Then a new window will open, named: “Inventory”

3. Create a new Inventory transaction, by pressing the “+” button on the right bottom of the application.

4. Press the “Scan” button (on the right bottom of the application) for reading the RFID tags.

5. This means the RFD40 Reader is in polling state and reading the tags.

6. Same can be seen in the application window. Refer to the image below:

7. Once you press “Stop” button (on the right bottom of the application), the RFD40 reader will stop reading the tags.

8. As a result, the read tags will populate on the application window, as shown in the image below.

NOTE: The reading start/ stop can also be controlled with the “Trigger” button of the RFD40 Sled device.