TagMatiks Wedge - iOS Help

Troubleshooting Your RFID Reader - Caen qID Mini

 
Summary:

This article describes common problems you may encounter using Caen – skID RFID device and helps you to resolve them.

The possible issues are:

  • qID Mini Device is not getting ON / OFF
  • qID Mini Device is not connected with TagMatiks Wedge application
  • qID Mini Device is connected to another IOS/Android device
  • RFID Tags are not getting read in TagMatiks Wedge application
Switching ON & OFF qID Mini Device

Switching ON the qID Mini Device:

1. Press the Power button continuously for 3 seconds only.

2. Then its LED light up GREEN along with beep & vibration; means power is on.

Figure 01: Turn ON qID Mini Reader
Switching OFF the Device:

1. To switch off when the qID Mini reader is on, press the Power button continuously for 3 seconds only.

2. Then its GREEN LED light is off, means qID Mini device is power off.

Figure 02: Turn OFF qID Mini Reader
B. qID Mini Device is not connected with TagMatiks Wedge application

Immediate after when qID Mini device is powered on,
Then the “Power LED” will turn:-
either, Green - if battery is more than 35%
or, Orange – if battery is more than 15 % & lesser than 35%
or, Red – if battery is lesser than 15%
And “Link LED” will be off; this acknowledges that qID Mini device is not connected to any IOS/ Android device.

Figure 03: Pairing qID Mini Reader

1. Open the TagMatiks Wedge application and login into it.

2. On the top left of the application, you can check the reader’s connection status; as shown below.

3. As no RFID reader is paired with this iOS device; thus, the status is showing as: “Reader Disconnected”

4. To make the connection with qID Mini reader; press “Manage Reader” button - on the left-hand side of application (encircle in red color).

Figure 04: Reader Connection Status
Figure 05: Click Manage Reader

NOTE: Make sure the IOS device’s Bluetooth must be on.

5. Then multiple RFID reader options will come on the display.

6. You must select “Caen RFID Readers” (encircle with blue).

7. Then a new window will open, named: “Readers List.”

8. Bring qID Mini reader close to IOS device.

9. Application will show the discoverable reader’s name; as shown below:

Figure 06: Select Caen Reader
Figure 07: Available qID Mini Reader

10. The reader’s name will be “qID Mini-XXXXXXXX”; where “XXXXXXXX” is the last eight-digit values of device serial number.

11. E.g., In above image, the value “204000349” is the last eight-digit values of device serial number.

NOTE:

When no qID Mini reader is there near by the IOS device.
OR
If the Bluetooth of qID Mini reader is Off.
OR
qID Mini Reader is not in paring mode.
OR qID Mini Reader is already paired with another IOS/Android device.

Then TagMatiks Wedge application will show “No Available Readers.” Refer below image.

Figure 08: No Available Reader

12. Now press on the available Reader name.

13. Once you press on reader’s name, then application will start making connection with that qID Mini device.

14. On successful connection, an acknowledgment/pop window will come – stating that” qID Mini-16080005 has connected successfully”; refer below image:

Figure 09: Select Available Readers
Figure 10: qID Mini Reader Connected

15. Application will also fetch the Serial number of connected qID Mini device and show it along with the reader’s name; as shown in above image.

C. qID Mini Device is connected to another IOS/Android/Windows device

If qID Mini device is “ON” but couldn’t connect to the IOS device. Then there is possibility that the qID Mini device is already paired & connected to another IOS/Android/Windows device. To check the same, please follow following steps

I. qID Mini device LED status check:

1. Check the status of the “LED Link” light.

2. If it is solid “Blue”; means qID Mini device is already in paired with another IOS/Android device; as shown in below image:

Figure 11: Caen qID Mini Reader

3. If it is “OFF” then no connection is established

4. If it is solid “Orange”; means USB cable is connected to either Power adapter or to computer.

5. Else it is solid “Green”; means qID Mini device is in configuration mode.

II. On TagMatiks Wedge Application: qID Mini Reader check:

1. Press “Manage Reader” button - on the left-hand side of application (encircle in red color).

2. You must select “Caen RFID Readers” (encircle with blue).

Figure 12: Select Manage Reader
Figure 13: Select Caen RFID Readers

NOTE: Make sure the IOS device’s Bluetooth must be on.

3. Then a new window will open, named: “Readers List.”

4. If no reader comes/reflects in the reader list.

5. This means:

No qID Mini reader is there near by the IOS device.
OR
qID Mini Reader is already paired with another IOS/Android device.

Then TagMatiks Wedge application will show “No Available Readers.” Refer the image.

Figure 14: No Available Readers
D. RFID Tags are not getting read in TagMatiks Wedge application

1. To read the RFID tags from qID Mini reader; press “Inventory” button - on the left-hand side of application.

2. Then a new window will open, named: “Inventory.”

3. Create a new Inventory transaction, by pressing “+” button on the right bottom of the application.

4. Press “Scan” button (on the right bottom of the application) for reading the RFID tags.

5. This means the qID Mini reader is in polling state and reading the tags. Same can be seen in the TagMatiks Wedge application window. Refer below image:

6. Once you Press “Stop” button (on the right bottom of the application); qID Mini reader will stop reading the tags.

7. As a result, the read tags will populate on the application window, as shown in below image.

Figure 15: Click Inventory
Figure 16: Scanning RFID Tags
Figure 17: Scanned EPC