This article describes common problems you may encounter using Zebra – RFD8500 RFID device and helps you to resolve them.
The possible issues are:
Switching ON the RFD8500 Device:
1. Press the Main Power button continuously for 3 seconds only.
2. Then its LED lights up Green meaning power is on.
Switching OFF the RFD8500 Device:
1. To switch off when the RFD-8500 reader is on, press the Main Power button continuously for 3 seconds only.
2. Then its Green LED light is off, meaning the RFD8500 device is powered off.
When the RFD8500 device is powered on, the “Bluetooth Pairing” LED light will automatically start flashing Blue – this indicates that the RFD8500 device is now in discoverable mode and ready to pair with a nearby IOS device.
1. Open the TagMatiks Wedge application and login into it.
2. In the Dashboard you will see , Manage reader option and you can check the reader’s connection status; as shown below image. As you shown in Fig 0.4.
3. As no RFID reader is paired with the IOS device, thus the status is shown as "Reader Disconnected".
4. To make the connection with the RFD8500 reader; press the “Manage Reader” button.
NOTE: Make sure the IOS device’s Bluetooth is on.
5. Then multiple RFID reader options will come on the display. (as shown in Fig 0.5)
6. Select “ZEBRA RFID Readers” (highlighted in Black).
7. Then a new window will open, named: “Readers List.”
8. Bring RFD8500 reader close to IOS device.
9. Application will show the discoverable reader’s name; as shown below Fig 0.6
10. The reader’s name will be “RFD8500XXXXXXXXXXXXXX”; where “XXXXXXXXXXXXXX” is the 14 digit value of the device's serial number.
11. The MAC address of the Zebra device is also reflecting. Here the device’s MAC address is B0:B4:48:08:00:4C.
NOTE:
When no RFD8500 reader is there nearby the IOS device OR If the Bluetooth of RFD8500 reader is Off OR RFD8500 Reader is not in pairing mode. OR RFD8500 Reader is already paired with another Android/iOS device.
Then the application will show “No Available Readers.” (As shown in Fig 0.7)
12. Now press on the available Reader name.
13. Once you press on the reader's name, then the application will start making connections with the RFD8500 device.
14. Application will also fetch the Model & Serial number of connected RFD8500 device and show it along with the reader’s name; as shown in below image Fig 0.8.
If the RFD8500 device is “ON” but couldn’t connect to the IOS device. Then there is the possibility that the RFD8500 device I already paired & connected to another Android/iOS device. To check the same , please follow the following steps.
I. RFD8500 device LED status check:
1. Check the status of the “Bluetooth Pairing” LED light.
2. If it is solid blue; means RFD8500 device is already with paired with another IOS device; as shown in below image: Fig 0.9:
3. If “Bluetooth Pairing” LED light is flashing Blue – this shows that the RFD8500 device is now in discoverable mode and ready to pair with a nearby IOS device.
II. On TagMatiks Wedge Application: RFD8500 Reader check:
1. Click on the “Manage Reader” button from the homepage of the Application. (highlighted in red color). Fig 1.0.
2. Select “Zebra RFID Readers”. As shown in Fig 1.1.
NOTE: Make sure the IOS Bluetooth must be on and near to the RFD8500 reader.
3. Then a new window will open, named: “Readers List.”
4. If no reader comes/reflects in the reader list.
5. This means:
Either no RFD8500 RFID reader is there nearby the IOS device OR RFD8500 Reader is already paired with another IOS device.
then TagMatiks Wedge application will show “No Available Readers.” Refer below image.Fig 1.2.
Pre Condition :- Reader should be connected from Application.
1.Click on the Inventory option button from the home page. Refer below image.Fig 1.3.
Alternative (You can also choose the Inventory option from the home setting page.) as Shown in Fig 1.4.
2.Click on + icon button for new Inventory.(As shown in Fig 1.5)
3.Click on Scan (soft button) .(As shown in Fig 1.6).
4. Once the “Scan” button is pressed; then the “RFID” LED starts flashing.
5. This means the RFD8500 reader is in polling state and reading the tags. Same can be seen in the application window. Refer below image: Fig 1.7.
6. Once you Press “Stop” button (on the right bottom of the application); reader will stop reading the tags.
7. As a result, the read tags will populate on the application window, as shown in image below : Fig 1.8.
