TagMatiks Wedge - iOS Help

Unlocking Your User Account

Why is the User Locked?

User lock feature is a security feature in TagMatiks Wedge to safeguard user accounts. This mechanism triggers when an individual attempts to log in with an incorrect password multiple times consecutively.

In the interest of protecting sensitive data, after five unsuccessful login attempts, the account is temporarily locked for security reasons.

What to Do if a User is Locked?

Contact Customer Success Team :In the event that a user is locked off their TagMatiks Wedge account, users should not panic. Instead, they should reach out to the Customer Success Team. The team will guide users through the necessary steps to regain access to their account.

Provide Necessary Verification : To ensure the security of the account, users may be asked to provide certain verification information. This step is crucial to confirm the identity of the user and prevent unauthorized access.

Get 24 x 7 Help from our success center